Returns & Exchange

At Phulkari Jutti House, your satisfaction is our top priority! Here’s everything you need to know about our policies on returns, exchanges, refunds, and cancellations:

Exchanges

• Size Changes Only: If you need a different size, please reach out to us at care.phulkarijuttihouse@gmail.com within 7 days of receiving your item.
• Unavailable Size: If your preferred size is out of stock, feel free to choose a different design of equal or higher value. If you select a higher value design, you'll just need to cover the difference.
• Credit Note Option: If you prefer not to pick another design, we’ll gladly issue a credit note valid for 6 months.
• Product Condition: We kindly ask that items be returned in their original condition. Any damage from mishandling will be your responsibility.
• Sale Items: Unfortunately, products purchased during sales or special events are not eligible for exchanges.

Cancellations

• Within 2 Hours: You can cancel your order within 2 hours for a full refund in the form of a credit note valid for 6 months.
• After Dispatch: If you cancel after dispatch, a shipping charge of Rs. 100 will be deducted from your refund.

Change of Address

• Before Dispatch: Please let us know if you need to change your address within 2 hours of placing your order. After dispatch, a Rs. 100 shipping fee will apply for address changes.

Please Note:

• We do not provide exchanges or credit notes on any free products.
• We do not facilitate second-time exchanges for an order.
• We do not offer refunds on any orders.

Purchases from Other Sites

• If you bought from another online store, please check their refund and return policy for assistance.

For any inquiries, feel free to email us at care.phulkarijuttihouse@gmail.com.